Obtain the closeness you need to take your customer service to the next level
Video interaction is growing exponentially and enables a more personalised experience. It not only saves time, it saves on travel costs and for some reduces their carbón footprint. People are all about “here and now” looking for instant gratification.
Personalized interactions can be a necessity depending on the user and their requirement. The ability to see a face in the case of a medical emergency, an interview or home assistance goes a long way. This visual provides confidence as well as peace of mind to the caller.
Video can deliver quicker decisión making, because you are not just hearing a voice, but connecting with a person. It creates a certain level of trust and association to the person you are communicating with.