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Headquartered in Madrid, Pelayo Asistencia was founded in 1999 with the goal of offering high quality travel assistance services to policyholders, while benefitting from Grupo Pelayos’ entire range of telephone services. Currently, the group’s contact center offers a wide range of services, such as: travel assistance, technical and medical assistance, the sale of car and home insurance, the collection of car and house parts, client loyalty, channel banking assistance and other value-added services for clients.

"The involvement of internal personnel and the user-friendliness of Presence’s solutions enabled us to complete the project in record time."

REGION: Europe
SECTOR: Insurances


Pelayo Case Study