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Blog posts tagged in Technology Provider

What should be considered when buying or renting Contact Center technology?

Modern Contact Centers are constantly searching for cutting edge technologies that support both new channels of interaction and the most advanced processes to serve more demanding and well informed customers. This is why purchasing Contact Center Technology must be considered not only as a major investment, but as a strategic decision based upon serious selection criteria. But, what are the most fundamental factors that a company needs to take into consideration when acquiring technology for its Contact Center?

 It´s not just technology, it´s strategy!
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