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Blog posts tagged in software

(Click here to read Part One)

Technology to facilitate sales

More satisfied clients and more efficient services for telesales (Part Two)

Technology can help us to have more satisfied clients (or potential clients), because it gives us the opportunity to implement from simple things such as not calling someone in three months who has rejected our offer or performing cross selling, to other more complex things, such as linking a telemarketing service to a web campaign with chat, web call back, email... Everything focused on making things easier for the customer service representatives. From the point of view of making service more efficient, I will tell you a real example.

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What should be considered when buying or renting Contact Center technology?

Modern Contact Centers are constantly searching for cutting edge technologies that support both new channels of interaction and the most advanced processes to serve more demanding and well informed customers. This is why purchasing Contact Center Technology must be considered not only as a major investment, but as a strategic decision based upon serious selection criteria. But, what are the most fundamental factors that a company needs to take into consideration when acquiring technology for its Contact Center?

 It´s not just technology, it´s strategy!
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A la hora de Comprar o rentar Tecnología para Contact Centers ¿Qué se debe tomar en cuenta?

Los Contact Centers modernos están en la búsqueda constante de tecnologías vanguardistas que soporten los nuevos canales de interacción y los más rigurosos procesos para atender clientes cada vez más exigentes e informados. Es por esto que la compra de tecnología para un centro de contacto más que una inversión, debe considerarse como una decisión estratégica basada en un serio proceso de decisión.

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