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Helphone and Grupo Marktel, Recognized with Enghouse Interactive’s 2018 m3 Excellence Awards

May 11, 2018

The awards recognize the best practices of Enghouse Interactive customers in different areas and were presented, during the third edition of the company’s annual Summit

Madrid, 9th of May 2018 – Enghouse Interactive recognized its customers with the m3 Excellence Awards during the annual company Summit. The event took place on May 8 at the NH Colon Hotel in Madrid and brought together over 50 companies.

m3 Excellence Awards, recognition of innovation and loyalty
The m3 Excellence Awards seek to highlight the Enghouse Interactive customers who dare to innovate, promote new technologies within a a culture of excellence and superior quality in the services provided, strengthening the work in the customer-company relationship. This year, the awards were granted to Helphone, an Enghouse Interactive customer since 2008 and Grupo Marktel, for being innovators in integrating the Presence Suite with their business tools whilst adapting to the requirements of the digital transformation which prevails in the relationship with customers.

Receiving the awards (on the left) José Antonio Díez, Systems Manager of Grupo Marktel and (on the right) Victor Belzunegui, Sales Director of Helphone next to José Manuel Clapés, Country Manager for Spain of Enghouse Interactive.
Blockchain and the revolution of the Contact Center operation

Carlos Martínez, Managing Director of Enghouse Interactive, conducted the opening session. The forum featured the participation of Marta Garcia Aller, writer and journalist, with her vision on how technologies are changing the world as we know it and José Juan Mora, co-founder and CTO of Kolokium, who exposed the foundations of the Blockchain technology and how to apply it to the Contact Center.

"With the experiences from our customers Helphone, Tessi Graddo and Wolters Kluwer, the technological contributions from Kolokium and On Soluciones and a vision of the future by Marta Garcia Aller, we have managed to create another insightful edition of our annual Summit ", says José Manuel Clapés, Country Manager of Enghouse Interactive in Spain. "We are delighted with the involvement of our sponsors, customers and partners. Their contribution is the key to develop and turn this event into a reference within our sector”.

Presence Summit 2018 was sponsored by Quobis, Salesforce, Khomp, and the collaboration of: Kolokium, Matices de Marketing, On Soluciones and Relación Cliente Magazine.

Enghouse Interactive ( delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 800 dedicated staff across the company’s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Survox, Presence Technology, Reitek, Safeharbor, Syntellect, Telrex, Trio, Voxtron and Zeacom. Learn more at