Transform your Contact Center into a Growth Machine for your Business
To remain competitive in today’s market, debt collections operations must be based on two fundamental pillars: Recovering debt effectively and profitably and ensuring excellence in the debtor’s customer journey.
The integration of the right technology, and its customization according to an established strategy, can achieve an increase in Contact Center productivity of between 25% to 35%. The fact that this technology is flexible and scalable is critical to respond to the needs of outsourcing companies.
See how Atento achieved a real omnichannel customer experience management
integrating Enghouse Interactive’s Contact Center solution, Presence Suite