80% of contact center managers find the seamless consolidation of management systems a challenge. Moreover, a solution that is easy to use, not complex to implement and provides improvements such as increasing productivity and efficiency contributing to the growth of the contact center.
The All-in-One Presence Suite Solution integrates technology resources into a single solution, allowing the necessary autonomy to streamline operations and adapt them to changing business conditions.
Enghouse Interactive provides the Contact Center with a set of fully integrated modules, covering the most demanding needs of management, productivity, automation, omni-channel and the quality of your contact center.
Key Elements in a Modular Technology
The All-in-One Presence Suite Solution’s modular technology includes:
- Quality and Analytics & Recording.
- Team Management.
- Automation and Self-Service.
- Intelligent routing.
- Simple and easy to use Administration/ user Interface.
- Omnichannel & Blending
- Application Integration Interface.
- Standalone or integration with other PBX’s
Advantages of the All-in-One Presence Suite solution in the Contact Center
- 40% increase in agent productivity with email management.
- 20% reduction in call abandonment and increase in the volume of useful contacts.
- 25% increase in service productivity.
- 70% increase in productivity in broadcast campaigns.
- Optimization of execution and programming resources by 50%.
- 15% increase in campaign effectiveness.
Want to know more about this All in One solution, visit our website and review the resources for contact center optimization.
