Technology, over the years, has become a commodity. The key is the implementation of the most appropriate one for each business, and the alignment of it to the strategy and processes of each company.
Many companies integrate software and tools into their businesses that, instead of streamlining, make the processes more complex, because they have not yet defined the “why” nor the “how”. The choice of technology for your business can be the key to its success or failure. Therefore, a critical decision for any and every company!
Do not lose focus when implementing technologies
According to DataScope, 65% of companies implement technologies without a plan, strategy or objective. In most cases, different technologies are implemented and not integrated with each other. That, in the end, makes the process complex, just because “it has to be done”. Another point is the lack of conceptual, operational and functional knowledge of the technologies available in the market. According to Dynatrace, 80% of technology managers are not clear about their strategy.
For technology to be your best ally, it is important to understand why you need the technology and how you are going to implement it. You can then take advantage of the wide range of possibilities that can make your company’s processes and operations more efficient. Today, these advanced technologies can flexibly adapt to your requirements and the growth in operations and business volume.
However, it is important to have a proven and reliable technology, and an expert technology provider, not only in the technical configuration of the same but above all, in the alignment with the strategy and corporate objectives of each business and sector.
What should you take into account for technology?
According to Deloitte for 95% of companies, the adoption of technologies that guarantee the continuity of the business is a gain. Achieving increased competitiveness, improving customer experience and increasing productivity and sales is the objective of every business.
Enghouse’s All-in-One Omni Channel solution removes the need for multiple software solutions. And allows for the management of each case and complete process with one single tool. Enghouse provides Companies with the ability to achieve the necessary autonomy. To streamline operations and adapt them to changing business conditions.
Moreover, a tool that is quick to implement, easy to use and natively integrates quality and analytical solutions, automation and self-service or business intelligence and has certified integrations with, but not limited to the main complementary technologies such as Salesforce, SAP or Oracle.
Another major factor when choosing technology is the cost. Achieving a return on investment within a reasonable timeframe through efficiencies and a reduction in cost by way of having a single software thus also reducing total cost of ownership.
That is why at Enghouse we pride ourselves in that we have placed emphasis on the major factors to deliver a single solution:
- Scalability
- Flexibility
- Stability
- Easy to implement – minimizing risk
- Ease of use
- Easy to integrate and manage – no IT intervention required
- Cost-effective – ROI and reduced TCO
Finally, yet of great relevance, it is necessary that the technology has a proven record of accomplishment. Enghouse is a company highlighted by leading consulting companies in the technology industry such as Forrester and Gartner. Enghouse has over 35 years of experience in the contact center sector. Serving more than 10,000 global clients such as Coca Cola, Shell, L’Oréal, Amadeus and BT.
In summary, choose a solution that is simple to adapt to your business strategy. Technology serves the business, not the other way around! Let us help you turn your technology into a growth engine.
We invite you to browse our website and find out how our solution can help you make a leap in quality and results.
