Atento: Contact Center Software for BPO to achieve a real omnichannel experience

Omnichannel Contact Center Software for BPO
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Due to the implementation of the appropriate technology, Atento has improved its customer experience. Hence, offering real and satisfactory omnichannel service in a personalized manner.

The company is a worldwide BPO leader. The key to its success lies in focusing its entire business strategy on the customer. Consequently, they understand both the needs of companies and people.

As a result, they offer a comprehensive experience according to the particular needs of the user.

With the implementation of an omnichannel contact center software, Atento was able to transform its customer journey satisfactory:

  • Offering personalized attention
  • Segmenting their customers and understanding their needs
  • Integrating an omnichannel approach into their business strategy
  • Maintaining the context of their customers’ interactions across channels

In this video, you will be able to see how Atento achieved these results

 

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