Due to the implementation of the appropriate technology, Atento has improved its customer experience. Hence, offering real and satisfactory omnichannel service in a personalized manner.
The company is a worldwide BPO leader. The key to its success lies in focusing its entire business strategy on the customer. Consequently, they understand both the needs of companies and people.
As a result, they offer a comprehensive experience according to the particular needs of the user.
With the implementation of an omnichannel contact center software, Atento was able to transform its customer journey satisfactory:
- Offering personalized attention
- Segmenting their customers and understanding their needs
- Integrating an omnichannel approach into their business strategy
- Maintaining the context of their customers’ interactions across channels
In this video, you will be able to see how Atento achieved these results