{"id":9757,"date":"2021-02-11T15:28:16","date_gmt":"2021-02-11T15:28:16","guid":{"rendered":"https:\/\/www.enghouseinteractive.es\/consultoria\/"},"modified":"2021-07-14T16:03:33","modified_gmt":"2021-07-14T16:03:33","slug":"consultoria","status":"publish","type":"page","link":"https:\/\/www.enghouseinteractive.es\/pt-br\/servicos-contact-center\/consultoria\/","title":{"rendered":"Consultoria em Software de Contact Center"},"content":{"rendered":"[vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#ffffff&#8221; bg_image=&#8221;7780&#8243; bg_position=&#8221;center bottom&#8221; bg_repeat=&#8221;no-repeat&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;12%&#8221; constrain_group_1=&#8221;yes&#8221; bottom_padding=&#8221;12%&#8221; 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column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; top_padding=&#8221;20&#8243; bottom_padding=&#8221;5%&#8221; text_align=&#8221;left&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;bottom&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][vc_column_text]O Enghouse Interactive Service Optimization and Consulting Program foi desenvolvido para transformar o Contact Center em um motor de crescimento para empresas.<\/p>\n<p>Para isso, nossos profissionais se concentrar\u00e3o em otimizar a solu\u00e7\u00e3o All-in-One ao m\u00e1ximo, adaptando-a \u00e0s suas necessidades espec\u00edficas e casu\u00edstica, para alcan\u00e7ar a excel\u00eancia na experi\u00eancia do cliente, bem como aumentar o ROI (Retorno de Investimento) dos servi\u00e7os prestados no Contact Center.[\/vc_column_text][vc_column_text]O Enghouse Interactive Service Optimization and Consulting Program foi desenvolvido para transformar o Contact Center em um motor de crescimento para empresas.<\/p>\n<p>Para isso, nossos profissionais se concentrar\u00e3o em otimizar a solu\u00e7\u00e3o All-in-One ao m\u00e1ximo, adaptando-a \u00e0s suas necessidades espec\u00edficas e casu\u00edstica, para alcan\u00e7ar a excel\u00eancia na experi\u00eancia do cliente, bem como aumentar o ROI (Retorno de Investimento) dos servi\u00e7os prestados no Contact Center.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=&#8221;80px&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][vc_column_text]\n<h4>Para conseguir isso, existem v\u00e1rios pacotes, focados em objetivos muito espec\u00edficos:<\/h4>\n[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;20&#8243;]<div class=\"nectar-fancy-ul\" data-list-icon=\"icon-chevron-right\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"extra-color-1\" data-spacing=\"default\" data-alignment=\"left\"> \n<ul>\n<li style=\"text-align: left;\">Workshops Operacionais: Para melhoria e otimiza\u00e7\u00e3o, controlando a conformidade de indicadores e desenhando estrat\u00e9gias para processos de recupera\u00e7\u00e3o, televendas, atendimento ao cliente e backoffice, entre outros.<\/li>\n<li style=\"text-align: left;\">Na consolida\u00e7\u00e3o e aprofundamento das funcionalidades do All-in-One e no aumento da Revis\u00e3o Operacional: Focado na produtividade de um servi\u00e7o espec\u00edfico.<\/li>\n<li style=\"text-align: left;\">Gerente de Desempenho: Para a otimiza\u00e7\u00e3o e ajuste do All-in-One no n\u00edvel operacional durante a vig\u00eancia do contrato, aproveitando ao m\u00e1ximo a solu\u00e7\u00e3o atrav\u00e9s do uso de estrat\u00e9gias, diagn\u00f3sticos e informa\u00e7\u00f5es de neg\u00f3cios.<\/li>\n<\/ul>\n <\/div>[\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; bg_image_animation=&#8221;none&#8221;][vc_column_text]\n<h4>Gra\u00e7as \u00e0 implementa\u00e7\u00e3o desses pacotes, voc\u00ea 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