{"id":8779,"date":"2021-02-10T17:17:59","date_gmt":"2021-02-10T17:17:59","guid":{"rendered":"https:\/\/www.enghouseinteractive.es\/omnicanalidade\/video\/"},"modified":"2023-03-01T18:36:23","modified_gmt":"2023-03-01T18:36:23","slug":"video","status":"publish","type":"page","link":"https:\/\/www.enghouseinteractive.es\/pt-br\/software-contact-center\/omnicanalidade\/video\/","title":{"rendered":"Ferramenta de v\u00eddeo para o Contact Center"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#ffffff” bg_image=”6879″ bg_position=”center top” bg_repeat=”no-repeat” scene_position=”center” top_padding=”8%” bottom_padding=”4%” text_color=”light” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” enable_gradient=”true” color_overlay=”#72b5cc” color_overlay_2=”#003591″ overlay_strength=”0.8″ 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gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_custom_heading text=”V\u00eddeo” font_container=”tag:h1|text_align:center|color:%23ffffff” use_theme_fonts=”yes” css_animation=”none” css=”.vc_custom_1611671639751{margin-bottom: -10px !important;}”][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” centered_text=”true” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/4″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom” delay=”200″][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_custom_heading text=”Obtenha a proximidade necess\u00e1ria para levar o atendimento ao cliente para outro n\u00edvel” font_container=”tag:p|font_size:18|text_align:center|color:rgba(255%2C255%2C255%2C0.74)|line_height:28px” google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal” css_animation=”none” css=”.vc_custom_1611671648742{padding-right: 5% !important;padding-left: 5% !important;}”][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/4″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left”][vc_column_inner 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Integrando a ferramenta de v\u00eddeo Enghouse Interactive em seu contact center, voc\u00ea alcan\u00e7ar\u00e1:<\/h6>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=”padding-2-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”top-bottom” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/4″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text css_animation=”none” css=”.vc_custom_1617120102217{margin-bottom: 15px !important;}”]\n
Atendimento cara-a-cara altamente
\npersonalizado:<\/h5>\n[\/vc_column_text][vc_custom_heading text=”Semelhante a um servi\u00e7o presencial, mas a um custo mais baixo e com maior produtividade dos seus agentes.” font_container=”tag:p|text_align:left|color:rgba(255%2C255%2C255%2C0.65)” use_theme_fonts=”yes” css_animation=”none” css=”.vc_custom_1617120124958{padding-right: 20% !important;}”][\/vc_column_inner][vc_column_inner column_padding=”padding-2-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”top-bottom” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/4″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text css_animation=”none” css=”.vc_custom_1616437051181{margin-bottom: 15px !important;}”]\n
Aumentar a resolu\u00e7\u00e3o de casos:<\/h5>\n[\/vc_column_text][vc_custom_heading text=”Aumento na resolu\u00e7\u00e3o de casos em casos de consultas de rotina e assist\u00eancia.” font_container=”tag:p|text_align:left|color:rgba(255%2C255%2C255%2C0.65)” use_theme_fonts=”yes” css_animation=”none” css=”.vc_custom_1616437216445{padding-right: 20% !important;}”][\/vc_column_inner][vc_column_inner column_padding=”padding-2-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”top-bottom” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/4″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text css_animation=”none” css=”.vc_custom_1616437071488{margin-bottom: 15px !important;}”]\n
Melhorar a experi\u00eancia do cliente:<\/h5>\n[\/vc_column_text][vc_custom_heading text=”Oferecendo um servi\u00e7o pr\u00f3ximo e personalizado.” font_container=”tag:p|text_align:left|color:rgba(255%2C255%2C255%2C0.65)” use_theme_fonts=”yes” css_animation=”none” css=”.vc_custom_1617120134025{padding-right: 20% !important;}”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#003591″ scene_position=”center” top_padding=”30″ constrain_group_1=”yes” bottom_padding=”30″ text_color=”light” text_align=”center” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][nectar_btn size=”medium” constrain_group_2=”yes” button_style=”see-through” button_color_2=”Accent-Color” icon_family=”none” button_id=”omnicanalidad-pt” text=”Eu quero saber mais!” url=”#” margin_left=”30″ margin_right=”30″][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”5%” constrain_group_1=”yes” bottom_padding=”5%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”bottom” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][image_with_animation image_url=”7160″ animation=”None” hover_animation=”none” constrain_group_2=”yes” alignment=”right” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default” margin_left=”30″ margin_right=”30″][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”5\/6″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text css_animation=”none”]Para determinados processos ou tipos de usu\u00e1rios, a proximidade ao fazer procedimentos de contact center \u00e9 uma necessidade.<\/p>\n

O fato de ser capaz de ver a pessoa que est\u00e1 ligando no caso de emerg\u00eancias m\u00e9dicas ou atendimento domiciliar, pode ser muito importante para a resolu\u00e7\u00e3o do caso. Da mesma forma, poder ver a pessoa que est\u00e1 participando gera muita confian\u00e7a nesses casos mais delicados. Tamb\u00e9m no caso de entrevistas por telefone, poder ver a outra pessoa \u00e9 um grande avan\u00e7o.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#f0f0f0″ scene_position=”center” top_padding=”5%” constrain_group_1=”yes” bottom_padding=”5%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/12″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][image_with_animation image_url=”12503″ animation=”None” hover_animation=”none” alignment=”right” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default” el_class=”icon_100″][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”4\/12″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_custom_heading text=”Integre o v\u00eddeoatendimento como mais um canal na sua estrat\u00e9gia de contact center omnicanal” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes”][divider line_type=”No Line” custom_height=”20″][vc_column_text]A introdu\u00e7\u00e3o do v\u00eddeo, como outro canal de comunica\u00e7\u00e3o no Contact Center, melhora a colabora\u00e7\u00e3o entre clientes e agentes de servi\u00e7os de atendimento. Permite uma compreens\u00e3o mais natural e fluida entre as pessoas, tornando-a mais semelhante ao tratamento obtido quando somos atendidos pessoalmente. \u00c9 por isso que o uso de aplicativos de v\u00eddeo e audiovisuais faz sentido, a fim de satisfazer as expectativas quando se trata de receber um servi\u00e7o mais pr\u00f3ximo e personalizado.[\/vc_column_text][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/12″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][image_with_animation image_url=”7219″ animation=”None” hover_animation=”none” alignment=”right” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default” el_class=”icon_100″][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”4\/12″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_custom_heading text=”Evoluindo ao ritmo da transforma\u00e7\u00e3o digital” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes”][divider line_type=”No Line” custom_height=”20″][vc_column_text]A solu\u00e7\u00e3o Video Interactions responde a uma tend\u00eancia tecnol\u00f3gica em que as aplica\u00e7\u00f5es de v\u00eddeo desempenham um papel proeminente, como no ambiente on-line, M\u00eddias sociais ou servi\u00e7os avan\u00e7ados de comunica\u00e7\u00f5es.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”60px” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”5%” constrain_group_1=”yes” bottom_padding=”5%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/12″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][image_with_animation image_url=”12433″ animation=”None” hover_animation=”none” alignment=”right” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default” el_class=”icon_100″][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”4\/12″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_custom_heading text=”Comunica\u00e7\u00e3o em tempo real a um clique de distancia” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes”][divider line_type=”No Line” custom_height=”20″][vc_column_text]Para criar e processar conte\u00fados audiovisuais, \u00e1udio, v\u00eddeo e fluxos de dados atrav\u00e9s da Internet, \u00e9 necess\u00e1rio apenas um navegador web (Mozilla Firefox, Google Chrome e Opera), j\u00e1 que a conex\u00e3o \u00e9 gerenciada pelo protocolo WebRTC, suportado nativamente pelos navegadores mais utilizados atualmente.[\/vc_column_text][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/12″ tablet_width_inherit=”default” 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use_theme_fonts=”yes”][divider line_type=”No Line” custom_height=”20″][vc_column_text]Aproveita as mesmas estrat\u00e9gias inteligentes de roteamento baseadas em regras de neg\u00f3cio e distribui\u00e7\u00e3o ACD utilizadas para chamadas telef\u00f4nicas convencionais.<\/p>\n

Os agentes utilizam o mesmo dispositivo telef\u00f4nico (f\u00edsico ou softphone) no qual recebem chamadas telef\u00f4nicas convencionais, evitando o uso do terminal duplo e facilitando a concentra\u00e7\u00e3o dos agentes no servi\u00e7o em vez de gerenciar v\u00e1rias aplicativos.<\/p>\n

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