Gamification for Contact Centers

Encourage employee motivation by applying game dynamics to the Contact Center work context.

Gamification is one of the most powerful tools that can be used in a Contact Center to train agents more efficiently and increase their degree of involvement in any organizational or technological change that needs to be implemented.

Benefits

Integrating this solution in the Contact Center will allow you to:

• Create a link between player and content
• Invite the player to perform
• Encouraging teamwork and cooperation
• Problem-solving through individual or group challenges
• Learning concepts and procedures