Business Intelligence

Convert contact center data into business opportunities

Contact Centers generate and store an extraordinary amount of data, making it difficult to extract valuable information that can make the difference to your customers and your operation.

Enghouse Interactive’s Business Intelligence tool gathers all the information in an interactive and visual dashboard, which allows users to know and predict their behavior, facilitating decision making and increasing business opportunities.

Benefits

By implementing this tool in your contact center you will:

• Collect data from all Enghouse Interactive solutions for a 360º view of the business.
• Generate dynamic reports in real time to access and interact with data quickly and intuitively.
• Identify behaviors, preferences and trends to anticipate the needs of your customers, increasing their satisfaction and loyalty with the brand.