Professional Services and Customer Support

Enghouse Interactive offers high value professional services so its clients can optimize and make profitable their investments in Call/Contact Center with unrivalled levels of excellence.

We put at your service a complete and expert team of Contact Center professionals who will help you in all the processes of implementing Contact Center solutions, and include key aspects such as the definition and re-engineering of business processes, migration processes, consulting during the project and many more.

In addition, today’s technological needs linked to contact center solutions require in some cases to unify several platforms or solutions without apparent convergence between them. The professionals at Enghouse Interactive have extensive experience in unifying Contact Center platforms, simplifying the operations and costs associated with the project.

Once the implementation project is finished, you will have a support service adapted to your needs.

You can choose between:

  • Standard Maintenance: a service that includes standard service assistance during business hours.
  • Extended Maintenance includes extended weekly support from Monday through Friday.
  • Maintenance 24×7 is a full time service in which you have an assistance contact throughout the week at any time.

In addition, we have a series of professional service packages for specific cases, which arise from the suggestions and needs of our clients.

This product allows to automate the labeling of audio and video recordings, adjusting their name and format to save time of resources allocated to these tasks.

The objective of this module is to automate the business data load management processes in dialing campaigns and in scripts, optimizing Time-to-Market and improving contactability.

This package is designed to reduce queue times to improve customer satisfaction and increase service efficiency.

This service allows to measure, quantify, control and optimise in advance the efficiency of telephone management in the contact centre in order to offer a better customer experience.

The objective of this service package is to be able to determine the current situation, strengths and weaknesses of the Contact Center’s infrastructure in order to know its current situation and to be able to make informed decisions of replacement or improvement.

The monitoring services are designed to facilitate the management of the Presence Suite in the contact center, alerting about possible errors and improving the use of the technological infrastructure.