Professional Services and Customer Support
Enghouse Interactive offers high value professional services so its clients can optimize and make profitable their investments in Call/Contact Center with unrivalled levels of excellence.
We put at your service a complete and expert team of Contact Center professionals who will help you in all the processes of implementing Contact Center solutions, and include key aspects such as the definition and re-engineering of business processes, migration processes, consulting during the project and many more.
In addition, today’s technological needs linked to contact center solutions require in some cases to unify several platforms or solutions without apparent convergence between them. The professionals at Enghouse Interactive have extensive experience in unifying Contact Center platforms, simplifying the operations and costs associated with the project.
Once the implementation project is finished, you will have a support service adapted to your needs.
You can choose between:
- Standard Maintenance: a service that includes standard service assistance during business hours.
- Extended Maintenance includes extended weekly support from Monday through Friday.
- Maintenance 24×7 is a full time service in which you have an assistance contact throughout the week at any time.
In addition, we have a series of professional service packages for specific cases, which arise from the suggestions and needs of our clients.