Software Development Kit (SDK)
Presence Suite has a set of REST Webservices that allows integration with third party business solutions and allows customization of environments as required in the business. These libraries enable our client’s integration development areas to customize the Look & Feel of the environments of Administration, Supervision, Agent, Chat, Recording or even Scripting. Additionally, with this versatility it can take a step further in the integration of systems, getting to automate processes of any kind, always seeking the optimization of systems and the reduction of time in operational processes, which are required in the technology areas of Contact Center companies.
Presence Suite annually passes the homologation controls with Avaya (DevConnect Program), Salesforce, VWMware to guarantee the certified compatibility and transmit the security to our clients that the technology they acquire is 100% compatible with their environments, adding cost reduction in the implementation and maintenance processes.