Brochure Business Intelligence (BI)

Five Key Trends Impacting Customer Service

5 key trends that will affect customer service in 2020



QMS is cornestone to customer service excellence

Are you listening to your customers?

Seamless integration between Bots Agents and the Contact Center

How to carry out an optimal Real Time Management Strategy

Brochure Mail Interactions

Guide to integrating a winning omnichannel strategy



Brochure Collections Virtual Agent


Aldeas Infantiles


Brochure Quality Management Suite


Presence Reporting



Golden Line


Caja Morelia Valladolid

Smart Center improves Automation and Self-services capabilities

Smart Center increases the efficiency of BPO processes


Atento achieves their business objectives

Collections Virtual Agent

Brochure Presence Social Interactions

Brochure Outbound

Brochure Communication Portal

Fit plan to optimize Customer Experience

Brochure Scripting

Brochure Video

Brochure Chat

Brochure Inbound

Presence Suite for Retail

5 benefits of optimizing debt collections in the Contact Center


Presence Suite for Travel

5 Reasons to Use Communications Portal

Presence Suite for Telco

Quality Management – The Cornerstone to Customer Service Excellence

AI to Improve Contact Center ROI

Presence Suite for Insurance

Factors to take into account when integrating Chatbots, AI and Automation in the Contact Center

Presence Suite for Healthcare

Presence Suite for Government

Make your contact center the beating heart of your business

Chatbots and Interactive Automation – Have you got the right balance?

Presence Suite for Education

Presence Suite for Banking

Guide to integrate a winning omnichannel strategy

Collections Brochure

Outbound management challenges

BPO Brochure

Presence Suite



Predictive Dialing Guide


Improving efficiency of debt collections with predictive dialing

Presence Suite All in One

4 benefits of implementing AI in debt collections

3 ways call recording and quality management can save your business money

Direct Travel Team

Smart Center

Outsourcing solutions: optimizing bpo processes

Affinion International

Social Interactions

Integration Alexa with Presence Suite

Collections Virtual Agent

5 key concepts that show how Real Time Management Impacts the Customer Experience

How to make the boat go faster

Competitive advantages of modernizing CC infrastructure

From cost center to engine growth