Chatbot

Reduce costs and increase customer satisfaction with Artificial Intelligence

Users expect to communicate at any time and through any device, and demand that these communications be efficient, personalized, and relevant.

Automating these communications with a chatbot, using applications such as WhatsApp, Facebook and Twitter allows for a great competitive advantage. Machine Learning and Natural Language Understanding, Enghouse Interactive is able to offer efficient and significant services.

Benefits

By integrating Enghouse Interactive´s omnichannel chatbot in your contact center strategy you will:

• Save costs and increase productivity, dedicating agents to tasks of greater added value, while you focus the chatbot to the resolution of routine or mundane tasks.
• Improve customer service with guaranteed answers and resolution to all routine requests.
• Reduce frustration for customers as all unresolved tasks via chatbots will automatically divert the interaction to an agent seamlessly.