Automation and Self-Service

Increase the efficiency of the service provided and add value to all interactions with customers.

In our competitive environment, excellence in customer service is key to achieve their satisfaction and loyalty. This  challenge is an opportunity for companies to lead with innovation and a customer-centric vision.

The use of automation solutions in the contact center, integrated with artificial intelligence tools facilitates the implementation of these innovative strategies, by providing users with a unique, consistent and personalized experience.

Beneficts

The use of these tools in the contact center will enable :

  • Improved business processes and efficiency through intelligent automation.
  • Facilitation of resolution of routine requests using bots equipped with artificial intelligence. 
  • Prioritization of clients needs using channels of preference and the ability to asign them to the appropriate agent should intervention be required.
  • Empowering agents with all the client information and the ability to offer adequate and personalized attention.

Resources

Chatbots and Interactive Automation – Have you got the right balance?

Factors to take into account when integrating Chatbots, AI and Automation in the Contact Center

5 Reasons to Use Communications Portal

Affinion International

Idiso

Social Interactions