Quality Management
Get the most out of every interaction in the Contact Center.
Business agility is more important than ever and automation is a great ally for contact center process management. It is of utmost importance to have control over the services offered and the quality thereof. We cannot manage if we cannot monitor!
Enghouse Interactive´s quality analysis tool not only facilitates the detection of possible errors or shortcomings in the processes, but also allows to identify coaching needs for agents.
