Quality Management

Get the most out of every interaction in the Contact Center.

Business agility is more important than ever and automation is a great ally for contact center process management. It is of utmost importance to have control over the services offered and the quality thereof. We cannot manage if we cannot monitor!

Enghouse Interactive´s quality analysis tool not only facilitates the detection of possible errors or shortcomings in the processes, but also allows to identify coaching needs for agents.

Beneficts

Integrating a quality management solution in the Contact Center will allow you to:

  • Ensure high quality customer service.
  • Improve agent productivity by detecting errors and being able to train, based on the uotput in an agile way.
  • Obtain valuable information, analyze it and apply it  where necessary.