Make it easy for your users to value your services
The best way to find out what your customers think about your products and/or services is to ask them directly.
However, depending on these services and products, and even on the management that is being carried out, users are more or less likely to give their opinion and answer more or less questions.
With Enghouse Interactive’s Customer Survey tool, which is usually integrated with Robodialer, you will be able to define what type of surveys should be carried out in each case, achieving:
- Increase in customer knowledge: For applying corrective actions or improvements to achieve customer satisfaction and loyalty.
- Increase in the knowledge of your own processes: Detecting what causes satisfaction and dissatisfaction, for applying corrective and improvement actions in each case.