Quality and Analytics

Get to know your customers better and make better decisions

Customers are increasingly demanding in their relationships with brands and expect to be served in a personalized and excellent way, and this can be a decisive factor when making a purchase.

In order to respond to this demand, it is necessary to know the needs, preferences and profiles of customers.

Beneficts

Integration of data collection tools, analytics and artificial intelligence in the contact center, will allow:

  • Know your customers and processes through the analysis of the interactions carried out via any channel.
  • Improve customer experience through segmentation (behavioral patterns, age , gender etc.) Machine learning, intelligent scripting and resources 
  • Immediate detection of inefficiencies, errors or areas of improvement.
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Resources

QMS is cornestone to customer service excellence

Are you listening to your customers?

Medplus

Brochure Quality Management Suite

Presence Reporting

Ilumno