WhatsApp and Social Media
Gain a competitive advantage by integrating social media and WhatsApp into your customer service strategy
WhatsApp is the most common communication channel in the world, followed by social media messaging applications. Users not only communicate with other users, but increasingly, use them as a channel of communication with brands.
This data, together with the growing trend to manage or resolve incidents in a self-managed way, exposes an opportunity to implement chatbots across all these channels.