Voice

Make a difference in customer experience through exceptional human voice interaction.

The telephone channel continues to be the preferred channel for a large number of customers. The resolution of complex requests, complaints or in the event that problems have arisen in other channels, voice remains a key communication tool.

Voice should therefore not be overlooked but embraced. Companies should use this tool  to take advantage of providing a personal touch, exceeding user expectation.

Beneficts

The implementation of Enghouse´s innovative technology for the management of the voice channel  will enable:

  • An Increase in First Call Resolution; Using the tools, the agent will have all the information required to resolve all queries in a single interaction.
  • Increase customer satisfaction: By providing a personalized, professional and efficient experience.
  • Improve contact ratios: Intelligent routing of calls will increase the efficiency of the contact center.