Omnichannel

Create unforgettable experiences and lead the digital transformation.

Digital transformation has brought about new forms of communication between users and companies, with the emergence of new channels. These changes have also transformed the behavior of users, who expect to be able to interact with companies via any channel, at the time they choose and in a personalized and coherent way.

To achieve this you must adapt the technology so that it is capable, not only of offering a unified experience in any channel and regardless of the number and order of the interactions, but also to be capable of analyzing the data and using it to deliver a personalized customer experience.

Beneficts

By implementing an omnichannel contact center strategy you will:

  • Improve customer experience: No more unintended messages, repetition of data and multiple messages on various channels. 
  • Increase in sales and upsell opportunities: Data analysis of user behavior based on their choices as they interact through different channels.
  • Increased loyalty: Enhanced customer experience through more personal interactions based on their needs and preferences

Resources

Presence Suite

Atento

Presence Suite All in One