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Blog posts tagged in project management

I recently had the opportunity to attend a presentation about customer experience by Santiago Solanas, CEO, Sage Spain, where he explained his collaboration in the book “The Customer Experience”. The timing of his speech happened to coincide with a series of webinars about project management and customer satisfaction, where I was the speaker. From these events an idea arose that, although the methodologies of project plans can be quite complex, there is one proven success factor: project management must be a positive experience for customers.

Customer Experience and Project Management

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