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Blog posts tagged in Multichannel

A day has 24 hours, 1,440 minutes and 86,400 seconds and yet many times the phrase “I wish the day was longer so I could finish everything that I have to do” becomes increasingly repetitive among most workers. Is what I´m doing really getting me closer to the objective? If the answer to this question is not a positive one, then you should reconsider the way you are performing your tasks. When this situation occurs and we believe that the day should be longer and that we will not meet our objectives, we start to run multiple tasks simultaneously.

Wanted: Multiskilled agent for Multichannel Contact Center

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What should be considered when buying or renting Contact Center technology?

Modern Contact Centers are constantly searching for cutting edge technologies that support both new channels of interaction and the most advanced processes to serve more demanding and well informed customers. This is why purchasing Contact Center Technology must be considered not only as a major investment, but as a strategic decision based upon serious selection criteria. But, what are the most fundamental factors that a company needs to take into consideration when acquiring technology for its Contact Center?

 It´s not just technology, it´s strategy!
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