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Blog posts tagged in customers 2.0

There is no longer a question of if companies need to use social networks to manage customer service and improve sales. The question is how well are they being utilized? Fernando Ayala, Presales & Business Development at Presence Technology, posed this question to attendees at the Annual IX Congreso Adino for Contact Centers and CRM, held in Bogota, Colombia, in his presentation “The Use and Importance of Social Networks for Sales and Customer Service”.

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