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Posted by on in The @PresenceTech Blog
Contact Center trends
It is a fact that we are moving from personalized relationships to impersonal ones. Technology has allowed us to interact with more people in a more impersonal manner. E-mails, SMS, chat allows us to communicate with anybody and any company anytime and anywhere. This is not only true in business environments but also in our personal life, younger generations communicate through instant messages platforms or social media, and we see more and more people connected to their smart phones distant from the real things happening around them.

This new way of communication has allowed us to be more agile, solve things sooner and be more productive. In fact we have seen that Communication trends, specifically within the Contact Center, have been given more and more weight to these channels as the preferred communication methods of customers with companies.
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