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Blog posts tagged in bpo

Posted by on in The @PresenceTech Blog

(Click here to read part I).

Enter stage left, “Big Data”. But let’s be honest, is this any more than just a cool new epithet for the old analytical tools and data warehouses? In the majority of cases, probably not. However, where I do agree with exponents of Big Data is their assertion that when combining and analysing multiple data sources in new ways, often you can make startling new discoveries that you couldn’t possibly have seen before.

multi-channel contact centre
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