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Blog posts tagged in Automation

Imagine this: A Contact Center agent takes his phone, searches his contact list and manually dials a customer´s phone number to close a deal. Then, patiently waits around 15 to 20 seconds while the call is answered. It doesn´t sound that bad, right? Yes it doesn´t, if he does it five or ten times. What is really terrible is picturing the agent performing this task most of his workday, sometimes even his entire workday if he works exclusively on outbound campaigns.

Are you thinking about automating your Contact Center? Don’t think twice!
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