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Tips and Best Practices

Almost 9 out of 10 U.S. consumers say they would pay more to ensure a superior customer experience. And when it comes to delivering a great customer experience you really need to focus on two things: speed and efficiency. And yes, you need both in order to have superior service! It doesn't matter how quickly the call ends if the customer has to call back because their problem wasn't totally resolved. And while most customers are willing to wait a little to have an issue resolved, being stuck on the phone for two hours is still going to leave a bad taste in their mouth.

Here are three ways you can focus on being faster and more efficient in the contact center:

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