Call Center Blog LinkedIn Twitter Pinterest Facebook

User Portal

Enghouse Interactive presents Collections Virtual Agent, the Debt Collection Self-Service Tool

Nov 20, 2018

Enghouse sponsors the 10th National Credit Congress, which takes place on the 28th and 29th of November in Madrid

Madrid, 20th of November 2018Enghouse Interactive, an expert in technology and experiences to maximize the value of interactions with the client, sponsors the 10th edition of National Credit Congress, to be held in Teatro Goya on 28 and 29 November under the theme "The Credit History Predicts the Credit Future".

The Company will have a space in the exhibitor’s area where they will present their innovative solution to reduce the operational costs of collections through automated management services between the company and the debtor. Collections Virtual Agent emulates the experience given by an agent, which follows the same business strategies and uses the same inbound and outbound contact channels (voice, SMS, email, web chat and mobile applications) allowing the optimization of management processes and making debt recovery moreprofitable, efficient and productive.

Congress attendees will share the latest trends on credit and collection management. This event represents a space where the industry leaders can discuss the path of Spanish market risk and find answers to new challenges, through exclusive content, networking, experiences, success stories and other solutions.

See full schedule of 10th National Credit Congress organized by CMS at:

Enghouse Interactive ( delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 800 dedicated staff across the company’s international operations.

Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Survox, Presence Technology, Reitek, Safeharbor, Syntellect, Telrex, Trio, Voxtron and Zeacom. Learn more at