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Ruben Rivera, Sales Director Mexico and Central America at Enghouse Interactive, talks about the trendsetting technologies in the customer relationship industry

Nov 06, 2018

The executive highlights three main topics: artificial intelligence, cloud solutions and customer service through digital channels

In an interview with Mexican Institute of Telemarketing Services (IMT), Rivera states the need that all companies face to offer solutions for the new era of contact centers 3.0, where it is imperative to be aligned with the digital transformation that organizations of every industry are undergoing.


Enghouse Interactive ( delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 800 dedicated staff across the company’s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Survox, Presence Technology, Reitek, Safeharbor, Syntellect, Telrex, Trio, Voxtron and Zeacom. Learn more at