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Direct Travel Team increased operational efficiencies and lowered costs with Enghouse Interactive´s predictive dialer

Jun 18, 2018
The English company also improved lists penetration and economic income of its agents thanks to boost in productivity

Direct Travel Team, English company focused on telemarketing and sales, has chosen Enghouse Interactive´s solutions to automate operations of its contact center and maximize results of their campaigns.

The Direct Travel Team’s business has always been 100% telephone-based but in its earliest days, it operated in a manual dialing environment that made it difficult to maximize productivity or process efficiency. At that time, it was not unusual for agents to only spend around 15 minutes per hour on the phone. Once The Direct Travel Team installed Enghouse´s predictive dialer, they saw immediate benefits. List penetration shot up from 50% to 80% and talk time per hour increased by a massive 200%.

Enghouse Interactive ( delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 800 dedicated staff across the company’s international operations.

Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Survox, Presence Technology, Reitek, Safeharbor, Syntellect, Telrex, Trio, Voxtron and Zeacom. Learn more at