User Portal

Oct 22, 2014

Presence Technology will present the integration between Presence Agent and Presence Scripting with JAWS, screen reader for visually impaired people.

Bogotá, October 21, 2014 - Presence Technology, a global leader in multi-channel Contact Centers solutions will sponsor the business leaders forum 2014 orgainzed by the Colombian Association of Contact Centers and BPO (ACDECC). The forum to be held at the Bogotá's Country Club on October 29, aims to update colombian businessmen with the latest management trends that are being developed worldwide, not only to be more effective and assertive, but to motivate and strengthen their human resources in their organizations.

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Oct 08, 2014
Antonio Gracia form Presence Product Department will expose about the Future of Contact Center and  Angélica Salazar Slaes Manager of Presence Mexico wil lead the Contact Center panel of experts.

México, 8 of October 2014 - Presence Technology, leader in Multichannel Contact Center Solutions will sponsor the XXII International Marketing Congress organized by the Association of Direct and Interactive Marketing (DIRECTA) of which is associated. The event that will take place on the 15th and 16th of October in the Fiesta Americana Reforma Hotel in Mexico City will bring together international marketing experts and will be divided in two tracks: Digital Morning, Direct Mail day, Data Afternoons, and Contact Center day.
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Oct 01, 2014

In order to expose the potential and capabilities of the new Version 10 of our suite, Presence organizes a business breakfast cycle in Colombia and Mexico.

Bogotá, October 1st 2014 - Presence Technology, a multinational provider of contact center solutions launched last September 17 its new version 10, and in order to spread its innovative features, business breakfasts will be held in Mexico City on October 14th from 9:00 to 11:00 am and in Bogota on October 21st at the same time.

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Sep 24, 2014

Partnership will expand Presence Technology into the cloud.

ATLANTA, GA (September 24, 2014) - Presence Technology, a leading global provider of multi-channel contact center solutions, announced a new partnership with nexaComm, a New York based telecommunications integration company. nexaComm will serve as a hosting partner and Value Added Reseller for Presence.

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Sep 23, 2014

The company will have a booth at the exposition. On October 8th  Presence will present S3C Smart Contact Center Cloud: Presence in the cloud. The Presence hosted technology, its benefits and its implications in the Contact Center.

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Sep 17, 2014

The latest enhancements enable additional enterprise telephony features, WebRTC support and enhanced API support for mobile and web-based applications

Atlanta, September 17th 2014- Presence Technology, a multinational provider of Multi-Channel Contact Center software, has launched Presence Suite 10.0, which incorporates significant enhancements to meet the customer journey and improve the customer experience.

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Sep 15, 2014

Per its ease of management, administration and report generation, Transpaís chose Presence’s technologies to improve productivity in its Contact Center

Mexico, September 15, 2014 - The Transpaís group, leading in the field of passenger transportation and courier in northern Mexico, chose Presence, global provider of multichannel Contact Center solutions, as the technology for managing interactions in its Contact Centre.

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Sep 10, 2014

The company has chosen Presence technology´s solution to manage and segments contacts effectively.

September 10th, 2014. Madrid - Gescobro, Spanish leading company in credit management, has chosen Presence Technology Solutions, a leading European vendor in Contact Centre multichannel solutions to enchance the efficiency of their Contact Centre platforms in Madrid and Barcelona.

Aug 29, 2014

Presence is the first Contact Center Technology supplier in Colombia to integrate with JAWS, screen reader for visually impaired people.

 Bogotá, August 29, 2014. Presence Technology, promoting the creation of inclusive globally accessible, technological environments, integrates JAWS to its Contact center solutions Suite through a custom toolbar that allows people with any type of visual impairment, the access and management of the Presence Agent module, allowing them to work as Contact Center agents with the same technology as the not visually impaired agents do.

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Aug 27, 2014
Business breakfast where the companies will release this innovative technology that enables the Contact Center Agent to make and receive calls directly from an internet browser

Mexico. August 26, 2014 - Presence Technology world leader in multichannel contact center solutions along with his partner in Mexico Business Value Consulting (BVC), leader in consulting services for Call & Contact Center in Mexico, will conduct ​​a business breakfast on September 3rd at the hotel Safi Valle Monterrey, where they will present the innovative technology WebRTC (Web Real Time Communications), that allows full access to the contact center agent bar through an URL.
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