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May 25, 2015

Presence is positioned in this Gartner quadrant for the second consecutive year

Atlanta, 05/18/2015– Presence Technology, a multi-channel provider of Contact Center solutions, today announced it has been included by Gartner, Inc. in the Contact Center Infrastructure Magic Quadrant.

Gartner’s May 18th, 2015 report mentions 16 Contact Center Infrastructure technologies, some of which include:  Computer-telephony integration (CTI)/Web services interfaces, Live and prerecorded video, web chat, multimedia contact routing and prioritization engines with real-time and historical reporting Outbound dialing/proactive contact, Virtual routing applications for multisite and work-at-home scenarios, Collaborative browsing, and Social media, etc. .

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May 13, 2015

The formula to have a more flexible, cost-effective and dynamic Contact Center, by the hand of the best local and international experts in Contact centers and BPO. This breakfast gives continuity to Presence’s technological meetings cycle, which seeks to expose the trends and innovations in the Contact Center Industry, as well as the importance and benefits of management indicators and data security in The Contact Center.

Bogotá, May 13th 2015 – Presence Technology, global provider of multi-channel Contact Center Solutions, will hold in conjunction with the Colombian Association of Contact Centers and BPO (ACDECC), a technological breakfast on Thursday May 28th at the restaurant Astrid & Gastón in the City of Bogota - Colombia.

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May 13, 2015

On May 28th at 12.30, Presence Technology and Salesforce Spain will explain how to elaborate and put in practice an Omnichannel strategy in a Contact Center, using the different communication channels to deliver a unique experience.

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Apr 28, 2015

Presence Technology was recognized during  the 12th Andean Congress of Contact Centers and CRM, organized by the Colombian Association of Contact Centers and BPO (ACDECC).

Presence Technology,  global leader in multi-channel Contact Center solutions, was recognized with the Gold Award for Best Technological contribution from  the Colombian Association of Contact Centers and BPO (ACDECC) in the fifth edition of the National Award for Contact Centers Excellence held on the 12th Congress of the Andean Contact Centers and BPO Congress.

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Apr 21, 2015

Leading companies in the Contact Center Solutions and Diagnostic Medicine markets, will present the integration that eliminates the need for auxiliary, among other advantages.

From April 30 to May 3, at the exposition center “Trasamérica de São Paulo”, Presence Technology, market leader in Contact Center solutions development and DigitalMed, specialized in Diagnostic medicine software development, will present during the 45th Jornada Paulista an integration of laboratories programming, which will significantly boost the operational routine of this sector throughout the country.

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Apr 14, 2015

Presence is the first Contact Center technology provider in Colombia to perform the innovative integration between its suite and the screen reader for the visually impaired JAWS.

Bogota, April 14th, 2015 – Presence Technology, global provider of multichannel Contact Center solutions, will be present at the 12th Andean Congress of Contact Centers and CRM, organized by the Colombian Association of Contact centers and BPO (ACDECC); where positive customer experiences and innovation in the interactions with the end user, will shape what promises to be an enriching event. Having the best speakers and international experts of the industry as participants, the event will be held at April 21, 22, and 23, at the event Center “Cubo Colsubsidio” in Bogotá, Colombia.

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Apr 07, 2015
Technological Breakfast where the company will expose the trends and novelties of the Contact Center industry, as well as the importance and benefits of indicators management and data security in the Contac Center.

Bogota, April 7th 2015 - Presence Technology, global leader in multi-channel Contact Center solutions, will hold in conjunction with the Mexican Institute of Teleservices (IMT), a technological breakfast on wednesday April 29th at the Mexico City Crowne Plaza Hotel. Where Alfredo González, Presence Product Director, will talk about the Contact Center reality, making emphasis in the importance of indicators analysis for costs reduction, and critical components within the Contact center management.
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Mar 18, 2015
Consensus held in the annual meeting of this association, in which different companies of the Colombian Collections sector participate.

Bogotá, March 18th, 2015 - Presence Technology, global leader in Multi-Channel Contact Center Solutions, was nominated and elected as a member of the Colombian Association of Collections COLCOB Board of Directors, for the period 2015 to 2017, representing the providers industry.
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Feb 24, 2015

Presence´s awarded solution includes functional and feature improvements that simplify its implementation and better responds to new market needs

Atlanta, GA, February 19th  2015 Presence Technology, the  multichannel solutions provider for Contact Centers, has added new features in its IVR module (Interactive Voice Response) to provide operational improvements and an easier implementation and use.

The Presence IVR solution is 100% software, SIP native and fully virtualizable. It can be installed on standard servers eliminating the need of proprietary equipment. Virtualization facilitates management and backup while reducing infrastructure costs by consolidating servers, therefore decreasing the solution ownership cost. Additionally, the distributed architecture offers almost unlimited growth and high redundancy.

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Feb 18, 2015

Presence Technology becomes nº1 in WebRTC solutions in Customer Care Experience

March 4th in the afternoon, top companies of this new technology will share their experience in the development of WebRTC applications.

Madrid, 18 de February de 2015– Presence Technology, an European leader of multichannel solutions for Customer Care Experience, will participate in the speakers group of the first WebRTC Meetup MWC 2015 EDITION that will take place next March 4th in the Poblenou auditorium in Pompeu Fabra University. The event organized by Quobis,  will bring together the best technology leaders and has selected Presence  as one of the leading companies in the development and management of WebTRC applications for Contact Centers.

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