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Mar 29, 2016

Presence obtained the fourth position worldwide at the Gartner analysis 2015 "Best tools for an efficient Customer Engagement Center".

Bogota, March 29th, 2016 – Presence Technology, global provider of multichannel Contact Center solutions, will be present at the 13th Andean Congress of Contact Centers and CRM, organized by the Colombian Association of Contact centers and BPO (ACDECC); where positive customer experiences and innovation in the interactions with the end user, will shape what promises to be an enriching event. Having the best speakers and international experts of the industry as participants, the event will be held at April 19, 20, and 21, at the event Center “Cubo Colsubsidio” in Bogotá, Colombia.

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Mar 28, 2016
Visnardi will be speaker of the Panel "Communication Channel and the Future", where he will present the proposal of Presence, exclusively designed to optimize the experience of Customer Engagement Center

Brasil, March 28th 2016 - Presence Technology, global provider of Multichannel Contact Center Solutions, will participate in the 11th Forum of  Relationship and Customer Service,that will take place at WTC Sao Paulo.

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Mar 23, 2016

Mexico. March 30, 2016 - Presence Technology global leader in multichannel Contact Center solutions, was present the past 8 and 9 of march in the 20th edition of Global Contact Forum which it took place in the hotel Camino Real Polanco in Mexico City. During the event Presence, highlighted the work made it by Prospera and Atento in their campaigns, which focuses on strengthening relationships - Client Company and Government - Citizen.

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Mar 03, 2016
Event that aims to create business opportunities, communicate new trends in customer management and integrate the main actors in the Mexican Contact center industry

Mexico. March 03, 2016 - Presence Technology global leader in multichannel Contact Center solutions together with its partner Varcom, will sponsor the 20th Global Contact Forum, organized by the Instituto Mexicano de Teleservicios (IMT) in Mexico; event that has proven to be a benchmark for Contact Center an BPO. For more information about this event, contact us at: marketing@enghouseinteractive.es
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Mar 01, 2016
Presence Technology, a worldwide leader in Contact Center Solutions announced today they will be one of the sponsors of the next ConvergeOne Sales Conference. ConvergeOne is a leading provider in the design, implementation and management of state-of-the-art data and communications solutions. The annual conference, scheduled for March 2nd and 3rd in Orlando, Florida brings together ConvergeOne’s top sales representatives in the sector.

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Mar 01, 2016

The company has selected Presence Technology solutions to incorporate multi-channel and quality control to their contact center and improve performance & system stability.

Madrid, March 1st 2016Vocex Call Center, Company which belongs to Mediapost Group, has selected Presence Technology solutions, global provider of multi-channel Contact Center solutions, as the technology for managing voice communications and operations in its Contact Center.

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Dec 09, 2015

Presence Technology, a global provider of multi-channel Contact Center Solutions, has signed an agreement with Innovatix, LLC, a leading non-acute care group purchasing organization, to offer its comprehensive Solutions at special rates to Innovatix members.

Partner Innovatix

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Nov 27, 2015
News on multichannel and supervisor

Call Center Monitoring from all types of mobile devices

Madrid, 25th November 2015- Presence Technology, a provider of Contact Center technology announces the release of its new architecture (Unified Instance Manager) that allows its customers to meet their growing needs with total flexibility. This new technology allows Contact Centers have in one instance up to 3,000 agents with unified administration, supervision and reporting, easy balancing of services across platforms, a single directory of agents as well as full CTI transfer (voice and data) of interactions between different departments.

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Oct 27, 2015

The company will present its specialized suite for collections, ideal for making good businesses and the flexibility to perfectly adapt to the actual economic situation in Brazil.

Sao Paulo, October 25th 2015 – Presence Technology, a major worldwide provider of multichannel Contact Center solutions will participate the 10Th and 11Th of November in the 11th CMS national Congress of Credit and Collections in Brazil, one of the largest gatherings of leaders from the collections and credit industry in Latin America, that will present this year creative solutions and new business opportunities aimed at improving the Country’s economic instability.

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Oct 05, 2015

Listed as one of the foremost events in innovation in Colombia, the Business Leaders Forum promises an enriching experience

Bogota, October 5, 2015 – Presence Technology, global leader in Multichannel Contact Center Solutions will participate in the Business Leader Forum 2015, organized by the Colombia Contact Center and BPO Association (ACDECC). The forum will take place next Friday 23 of October at the JW Hotel Hotel Bogota, in which innovation, leadership, actual economic affairs and business challenges of Latin America, will be the day highlights.

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