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Apr 05, 2017

Labeled as the flagship event of the contact center, BPO and customer relations industry in Colombia, the congress will offer an academic space with world-class speakers and leaders

Presence Technology, an Enghouse Interactive Company, will participate in the 14th Andean Congress of Contact Centers and CRM, organized by the Colombian Association of Contact Centers and BPO. The event will take place on May 9th, 10th and 11th at Cubo Colsubsidio in Bogota.

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Mar 23, 2017
The event will address the impact of new technologies on customer service transformation

Madrid, 23rd of March 2017Presence Technology, an Enghouse Interactive company, announces that it is sponsoring the first edition of Service Summit, an event organized by Salesforce which will be held next March 28th in the Teatros del Canal, Madrid.

The company will have a booth in the partners exhibition area, where it will showcase the latest news on both products and solutions.

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Mar 01, 2017

01-03-2017Presence Technology, an Enghouse Interactive company announced today that TMC, a global, integrated media company, has named Presence Widgets as a 2017 CUSTOMER  Product of the Year Award winner.

Presence Widgets is the Presence Suite functional module that allows generating customizable views of Contact Center performance and productivity metrics, both in real time as well as historical, through a really simple configuration.

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Feb 24, 2017

Event that aims to create business opportunities, communicate new trends in customer management and integrate the main actors in the Mexican Contact center industry

Presence Technology an Enghouse Interactive company, global leader in multichannel Contact Center solutions, will sponsor the 21th Global Contact Forum, organized by the Instituto Mexicano de Teleservicios (IMT) in Mexico; event that has proven to be a benchmark for Contact Center an BPO.

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Feb 08, 2017

The main objective of Prospera is to strengthen the effective fulfillment of the social rights that enhance the capacities of people living in poverty in Mexico

Prospera, social inclusion program that seeks to articulate and coordinate the institutional offering of programs and actions of social policy in Mexico, has chosen the Contact Center suite of Presence Technology – and Enghouse Interactive company, provider of omnichannel customer care solutions, to improve customer care of its beneficiaries.

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Jan 31, 2017

The gathering showed what the line of work will be from here on given the acquisition by Enghouse Systems

Araceli Aranda and Carlos Martínez, Managing Director y Executive Vice-president EMEA & CALA, respectively from Presence Technology – Enghouse Interactive, attended the event. For the directors, Enghouse will be strategic to enter on new markets on this territory and keeping their philosophy of providing personalized attention to clients and partners, generating new business opportunities and offer products and services of high quality to the Andean region market.

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Oct 28, 2016
Spanish Company Expands Enghouse Contact Center presence Into New Markets

Markham, Ontario – October 28, 2016 – Enghouse Systems Limited (TSX:ESL) announced today it has acquired Presence Technology, S.L. (“Presence”) for a purchase price of approximately $17.4 million (net of the cash acquired), subject to certain price adjustments and other considerations. Presence’s annual revenue is approximately $13.2 million. Headquartered in Barcelona, Spain, Presence is a leading provider of multi-channel contact center software
solutions with specific focus on Spanish speaking markets. The Company’s suite of applications provides its approximately 200 clients with a flexible architecture to deploy contact center capabilities on premise, in the cloud or on a hybrid basis. The product suite is available in English and Spanish, with end-user modules also available in Portuguese. This has enabled Presence to establish a leadership position in its core markets of Spain, the Americas and Sub-Saharan Africa.

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Sep 12, 2016

The companies will expose the best strategy focused on optimizing the Customer Engagement Center experience

Presence Technology, global leader in multichannel Contact Center solutions, together with its partner in Mexico, Bussines Value Consulting (BVC), Call & Contact Center consulting leader, will be present at the stand No.4 of the 15th Customer Contact Forum, organized by the Instituto Mexicano de Teleservicios (IMT) in Mexico; event that has proven to be a benchmark for Contact Center an BPO.

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Jul 26, 2016

The Colombian Outsourcing Company has chosen Presence´s technology to improve its productivity levels.

A3BPO, Colombian Company focused on outsourcing the critical processes of its clients to simplify their core business, trusted Presence´s solutions to potentiate its contact center operation.

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Jun 07, 2016
Atlanta, 7th June, 2016 – Worldwide Leading Contact Center Solution Provider Presence Technology sponsored SpeechTEK 2016 which took place May 23-25 at the Omni Shoreham in Washington DC. Paul Dickinson, Presence Technology North American Vice President spoke and delivered a Presentation and an interview on “5 Customer Engagement Strategies to Improve Customer Satisfaction in your Contact Center”.
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