User Portal

Nov 06, 2018

The executive highlights three main topics: artificial intelligence, cloud solutions and customer service through digital channels

In an interview with Mexican Institute of Telemarketing Services (IMT), Rivera states the need that all companies face to offer solutions for the new era of contact centers 3.0, where it is imperative to be aligned with the digital transformation that organizations of every industry are undergoing.

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Oct 30, 2018

The omnichannel suite has been used by the company since its foundation in 2009 and is currently implemented on 100% of its customers

Smart Center, Mexican company with over 10 years of experience in the BPO industry, automates requirements from its business allies with Enghouse Interactive´s technology

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Sep 10, 2018

The greater impact of implementing this technology is the improvement of the quality of life of thousands of children and families, thanks to the increase in number of monthly donations that they receive

Aldeas Infantiles SOS Colombia, biggest international organization in the world focused on improving quality of lives of children and youngsters at social risk, has chosen Presence Suite, of Enghouse Interactive, to strengthen the relationship that donors have with the program.

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Aug 23, 2018

The main objective of this synergy is to strengthen sales of software for contact center in the north of México

Both companies gathered on a business breakfast on July 26 in Monterrey to discuss the benefits of moving the contact center to the cloud and the impact of artificial intelligence on customer experience.

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Jul 02, 2018

The prize was awarded to Ávoris, Telefónica and Enghouse Interactive at the gala of the Platinum Contact Center Awards 2018 in Madrid

Madrid, 2nd of July 2018 - Ávoris, a Barceló Group company, along with its provider Telefónica and the technology of Enghouse Interactive, have been recognized for Best Cloud Computing IT Project during the ninth Platinum Contact Center Awards gala held the 28 of June in Madrid. This event recognizes the most outstanding companies and solutions in the Spanish customer service industry.

This award, acknowledges achievements ranging from the technological innovation of Enghouse Interactive’s Contact Center Service Provider (CCSP) Cloud solution offered by Telefónica, with best practices implemented by Ávoris to provide top-level customer service together with the flexibility to adapt to the company’s requirements for its growth and internationalization strategy. CCSP is a multi-tenant cloud contact center platform designed for providing contact center in an ‘as-a-service’ model.

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Jun 18, 2018
The English company also improved lists penetration and economic income of its agents thanks to boost in productivity

Direct Travel Team, English company focused on telemarketing and sales, has chosen Enghouse Interactive´s solutions to automate operations of its contact center and maximize results of their campaigns.
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Jun 12, 2018

The company needed to optimize its processes, provide a easy-to-use tool to their agents and boost its business

Madrid, 12nd June 2018 – Moviepress TV - Radio, a Moviemusic Group company with a successful path of more than 20 years of experience in the sale of multiproducts (collections of music and products for home and well-being) has chosen Enghouse Interactive's Presence Suite solution and Telefonica to streamline the operation's productivity and improve the efficiency of its processes.

Moviepress TV - Radio makes its sales through telemarketing, advertising its products in several radio, television and Internet sectors. Their campaigns are based both on the offer of new products to their existing clients and on the advertising actions in the different media platforms that are subsequently taken care of by the Contact Center.

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May 11, 2018

The awards recognize the best practices of Enghouse Interactive customers in different areas and were presented, during the third edition of the company’s annual Summit

Madrid, 9th of May 2018 – Enghouse Interactive recognized its customers with the m3 Excellence Awards during the annual company Summit. The event took place on May 8 at the NH Colon Hotel in Madrid and brought together over 50 companies.

m3 Excellence Awards, recognition of innovation and loyalty
The m3 Excellence Awards seek to highlight the Enghouse Interactive customers who dare to innovate, promote new technologies within a a culture of excellence and superior quality in the services provided, strengthening the work in the customer-company relationship. This year, the awards were granted to Helphone, an Enghouse Interactive customer since 2008 and Grupo Marktel, for being innovators in integrating the Presence Suite with their business tools whilst adapting to the requirements of the digital transformation which prevails in the relationship with customers.
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Apr 20, 2018
Carmelo de la Barrera, Andean Sales Director of Enghouse Interactive, will lead the conference “How to implement Artificial Intelligence to transcend customer experience without losing control”

Enghouse Interactive, worldwide leader provider of omnichannel solutions for contact centers focused on offering technology and expertise to maximize the value of each interaction, will be part of the selective group of speakers of the Andean Congress of Contact Centers and CRM. “How to implement Artificial Intelligence to transcend customer experience without losing control” is the name of the conference that will be led by Carmelo de la Barrera, Andean Sales Director of Enghouse Interactive.
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Mar 16, 2018
The event focuses on the transformation of customer interactions and will have national and international speakers of the BPO industry

Enghouse Interactive, worldwide leader provider of omnichannel solutions for contact centers focused on offering technology and expertise to maximize the value of each interaction, will sponsor the 15th Andean Congress of Contact Centers and CRM on May 8, 9 and 10 in Bogota.

One of the main keys of the transformation of customer interactions is engagement, which is based upon capture and analysis of data. Studying this information allows to gain understanding of specific characteristics and behaviors of customers, regardless of the channel of interaction used to communicate with companies, to obtain a complete view of their profile.
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