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Mar 08, 2019

Both companies will introduce its technological proposal focused on maximizing the value of customer journey with cloud contact center solutions endowed with artificial intelligence

Mexico City, March 3rd, 2019 - Enghouse Interactive, worldwide leader of solutions that maximize the value of customer experience and Directo, carrier with more than 20 years of experience developing innovative telephony network solutions, will take part at booth number 20 at the 23rd Global Contact Forum next march 11th, 12th, and 13th at Hotel Camino Real in Mexico City.

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Feb 26, 2019

Presence Social interactions enables communications with customers through the main digital channels and social media, lowering costs and improving the use of resources

Madrid, February 27, 2019 - Enghouse Interactive announces the availability of its Presence Social Interactions module, focused on automating customer experience on digital channels and social media by using bots programmed with artificial intelligence. This module allows users to self-serve their simple requirements without live agents and, if necessary, escalate the interaction to the most qualified one.

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Jan 14, 2019

Presence Suite 11.1 incorporates new features and integrations with other products from the Enghouse Interactive portfolio

Madrid, January 14, 2019 - Enghouse Interactive announces today the availability of Presence Suite version 11.1. This new version is part of Enghouse Interactive continuous evolution policy, which allows customers to implement new features gradually on their platforms.
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Dec 10, 2018

La nueva solución de Contact Center en la nube de BT, basada en la tecnología de Enghouse Interactive, extiende a España la posición de liderazgo global

Madrid, 10 de diciembre de 2018 — Enghouse InteractiveBT han presentado en la 21ª edición del congreso Expo Relación Cliente, organizado por IFAES, la solución de Contact Center en la nube de BT “Contact Center Next Generation” con la que refuerzan su alianza estratégica y su posición en el mercado nacional.

Esta alianza pone a disposición de los clientes todas las funcionalidades de la robusta solución de Contact Center para Proveedores de Servicios, CCSP, de Enghouse Interactive, como un componente complementario de la oferta de soluciones y servicios de BT o como una solución independiente de Contact Center.

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Nov 20, 2018

Enghouse sponsors the 10th National Credit Congress, which takes place on the 28th and 29th of November in Madrid

Madrid, 20th of November 2018Enghouse Interactive, an expert in technology and experiences to maximize the value of interactions with the client, sponsors the 10th edition of National Credit Congress, to be held in Teatro Goya on 28 and 29 November under the theme "The Credit History Predicts the Credit Future".

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Nov 06, 2018

The executive highlights three main topics: artificial intelligence, cloud solutions and customer service through digital channels

In an interview with Mexican Institute of Telemarketing Services (IMT), Rivera states the need that all companies face to offer solutions for the new era of contact centers 3.0, where it is imperative to be aligned with the digital transformation that organizations of every industry are undergoing.

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Oct 30, 2018

The omnichannel suite has been used by the company since its foundation in 2009 and is currently implemented on 100% of its customers

Smart Center, Mexican company with over 10 years of experience in the BPO industry, automates requirements from its business allies with Enghouse Interactive´s technology

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Sep 10, 2018

The greater impact of implementing this technology is the improvement of the quality of life of thousands of children and families, thanks to the increase in number of monthly donations that they receive

Aldeas Infantiles SOS Colombia, biggest international organization in the world focused on improving quality of lives of children and youngsters at social risk, has chosen Presence Suite, of Enghouse Interactive, to strengthen the relationship that donors have with the program.

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Aug 23, 2018

The main objective of this synergy is to strengthen sales of software for contact center in the north of México

Both companies gathered on a business breakfast on July 26 in Monterrey to discuss the benefits of moving the contact center to the cloud and the impact of artificial intelligence on customer experience.

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Jul 02, 2018

The prize was awarded to Ávoris, Telefónica and Enghouse Interactive at the gala of the Platinum Contact Center Awards 2018 in Madrid

Madrid, 2nd of July 2018 - Ávoris, a Barceló Group company, along with its provider Telefónica and the technology of Enghouse Interactive, have been recognized for Best Cloud Computing IT Project during the ninth Platinum Contact Center Awards gala held the 28 of June in Madrid. This event recognizes the most outstanding companies and solutions in the Spanish customer service industry.

This award, acknowledges achievements ranging from the technological innovation of Enghouse Interactive’s Contact Center Service Provider (CCSP) Cloud solution offered by Telefónica, with best practices implemented by Ávoris to provide top-level customer service together with the flexibility to adapt to the company’s requirements for its growth and internationalization strategy. CCSP is a multi-tenant cloud contact center platform designed for providing contact center in an ‘as-a-service’ model.

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