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Indra BMB

Indra BMB is a Spanish BPO (Business Process Outsourcing) company formed within Indra, Spain's number one IT multinational and one of the largest in Europe, through the transfer of the assets and clients of Azertia, Soluciona, BMB and Indra in order to unify the Document Management and BPO departments.

Indra BMB had a turnover of €83 million in 2006, making it the clear leader in the Spanish BPO market, and has a workforce of 3,000 spread over 60 centers. It has numerous clients from across all industries: Finance and Insurance, Public Sector and Health, Energy and Industry, Telecommunications, Media, Transport and Traffic.

In 2000, Indra BMB opened two centers in Barcelona with 170 workstations and 350 operators working on call processing on both the outbound (recovery, financing, customer care, incident management, complaints) and inbound (helpdesk, order processing, customer care) side. The collaboration between Presence Technology and Indra BMB began at these centers, with the goal of reducing costs and unifying existing technology.

"Presence Technology is meeting our expectations".

REGION: Europe


INDRA BMB Case Study