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Harriet Carter

Harriet Carter, founded in 1958, is a privately-owned retailer of distinctive gifts and specialty brands, including many "as seen on TV" products. Harriet Carter and its sister company Fresh Finds ship catalogs to millions of homes annually. Its headquarters and regional offices receive many thousands of calls each day, including catalog orders, customer service, operations, purchasing, and administration--with some of these departments receiving calls 24/7.

REGION: North America
SECTOR: Retail


Harriet Carter Case Study