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First Assist

Firstassist was established in 2002 as an accident management service provider. It has since expanded its offerings to include the full complement of assistance products. Firstassist runs nationwide emergency rescue services controlled from a 300-seat call centre that handles over 70,000 inbound and 250,000 outbound calls each month. Its agents control and dispatch more than 750 specialised vehicles including medical response teams and tow trucks for vehicle recovery.

www.firstgroup.co.za

REGION: Africa
SECTOR: Transport & Logistics


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Firstassist Case Study