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Direct Channel

dc_logoDirect Channel Holdings (Pty) Ltd is South Africa's leading privately owned Business Process Outsourcing (BPO) service provider positioned to provide a range of contact centre solutions and business processing outsourcing services. Direct Channel started in August 2001 as a small six seat call centre servicing just one client. The company has since successfully established its position within the South African market building a client list of top blue chip listed companies largely in financial services and banking, and also the insurance, telecoms, retail and automotive sectors.

Direct Channel has a fully fledged operation with  world-class call centres across five sites nationally, two in Johannesburg, where the company's headquarters are located, one each in Durban, Cape Town and Worcester. The centre in Worcester is a Corporate Social Investment initiative in association with the South African Institute for the Blind and the Pioneer School for the Blind. The company's call centre operations handle over 50 million inbound and outbound calls per annum supported by a total capacity of just under 3000 call centre seats.

REGION: Africa
SECTOR: Outsourcing Call Center