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Mail Interactions

Presence Mail Interactions offers a full range of management features and capabilities that make email, fax and SMS channels fully integrated parts of your contact center activities.

Presence Mail Interactions lets you:

  • • Make electronic correspondence an accessible part of a customer’s historic record, giving your call center agents a more comprehensive look at the customer's experience with your company.
  • • Route messages using pre-defined criteria to adapt to your business processes and ensure routing to the appropriate agent. This puts your customers directly in the hands of the agents who are best suited to helping them, helping further improve the customer experience.
  • • Assign custom identifiers to each interaction to ensure proper handling, follow up and dispositioning
  • • Accommodate rich graphic content and other multimedia (including attachments) for all inbound/outbound email
  • • Include email as part of all reporting and real-time monitoring

Integrate Presence Mail Interactions with other modules in the Presence Suite for an all-in-one comprehensive contact center solution. To learn more, contact us today.

Mail Interactions Product Sheet
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