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Multi-Channel Contact Center Solution


Higher education institutions and universities need a Contact Center system to manage the vast number of student and 3rd party requests, as well as support an emergency notification system to alert students of potential danger, weather updates. Universities rely on recruitment efforts, donations and sizeable tuitions to operate successfully. However, public and state universities are often plagued with limited budgets, but are still expected to operate in an efficient manner while adhering to state and federal guidelines Therefore, it’s imperative for them to have a solution in place that enables them to better streamline communication processes, provide steller service and reduce operating costs.

With Presence for Education, institutions benefit from a highly scalable multi-channel Contact Center solution that empowers them with the tools necessary to meet increasing demands and expectations – without the hefty price tag.

Presence can help you:

  • • Provide emergency notifications via phone, SMS, and social media
  • • Offer self-service options for class registration, enrollment status and grade retrieval
  • • Increase fundraising and recruitment opportunities through automated outbound campaigns
  • • Automate administrative tasks such as transcript requests with Presence Back Office

Presence delivers results! Click here to learn about Presence for Education

Some clients of Presence for Education:
Oxford University
Park University
Professional Education Institute (PEI)

Click here for more Presence clients.