Call Center Blog LinkedIn Twitter Pinterest Facebook

User Portal

Presence Technology Awarded a 2014 Communications Solutions Product of the Year Award

Presence Web Agent Recognized for Exceptional Innovation

Atlanta, GA, July 16 — Presence Technology announced today that TMC, a global, integrated media company, has awarded Presence Web Agent a 2014 Communications Solutions Product of the Year Award.

 “We are honored to have Presence Web Agent recognized for exceptional innovation,” said Mike Mandato, Executive Vice President for Presence Technology in North America. “With WebRTC, agents are able to receive both inbound and outbound calls directly through their browser. Presence Web Agent desktop, powered by WebRTC, eliminates the need for a physical or soft phone within the contact center. Given agents can now handle multi-media interactions and voice calls through the browser, it becomes a 100% web-based agent station.”

WebRTC is a significant step forward in helping modern businesses meet their goals and Presence was quick to embrace it early on. Through the integration of WebRTC technology, Presence Web Agent omits the use of third party plug-ins and runs in almost any browser. Since there is no software to install, Presence Web Agent affords its customers the flexibility to implement a remote workforce model, reduce expenses and save time, while ensuring business continuity to meet customer expectations.

“Congratulations to Presence Technology for receiving a 2014 Communications Solutions Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Presence Web Agent has demonstrated true innovation and is amongst the best solutions that facilitate voice, data and video communications brought to market in the past twelve months. I look forward to continued excellence from Presence Technology in 2014 and beyond.”

TMC announced the 2014 Communications Solutions Product of the Year Award winners via press release.

About TMC:

TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world’s leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit