Certainly you don’t think telesales is an easy job? I don’t. Telesales professionals perform a complicated task, sometimes tedious and many times boring. Luckily the other side of the story is success can be very rewarding. Making things easier for sales agents should be a priority for any organization dedicated to its sales success or that relies on telesales to maintain and support its business units.
It seems pretty obvious, or maybe not? When you look deeper and find out that many times sales agents don’t even have the minimum requirements to be able to do their jobs effectively.
Introducing new support channels for sales agents could be the path to increasing sales, but even more important is access to online information and what’s being said on the web about the product/service being sold. A customer often knows more about what is being offered than the seller. This happens with the easy access of information and opinions from other internet users, and social media are an asset for the buyer and not the seller. We should be able maximizing this advantage on the selling side. It’s amazing to me how many companies don’t give online access to its sales agents. The seller should have every advantage the buyer has. If he/she doesn’t have the advantage providing the buyer with all the available information, it becomes much more difficult to develop rapport with the person on the other end of the phone.