More satisfied clients and more efficient services for telesales (Part One)

Does anyone think that telesales job is easy? I don’t. I think that they perform a complicated task, sometimes tedious and sometimes boring. Luckily the other side of the story, the side of success, where deals are closed, is very rewarding. Making things easier for sales agents should be a must on organizations dedicated to this business or that rely on it to maintain any of its business units. It seems pretty obvious, but it´s not that obvious when you investigate and find out that many times this sales agents don’t even have the minimum requirements to be able to do their jobs in optimum conditions. Introducing new support channels for the sales agent could be the path to facilitate the sale. But even more important may be having access to online information of what is being said on the web about the product/service that is being sold. Then, begins the paradox that the customer often knows more about what is being offered than the seller. This may occur because easy access to information and opinions from other internet users and social media is an asset for the buyer, but it may also be an asset for the seller. We should be able to take advantage of this. How many telesales companies have no internet access for its sales agents? The seller should not be at disadvantage against the buyer, he/she does not have the advantage of facing the buyer or all the information, and so it is difficult to develop empathy with the one at the end of the phone. Without empathy, sales become complicated.

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Certainly you don’t think telesales is an easy job? I don’t. Telesales professionals perform a complicated task, sometimes tedious and many times boring. Luckily the other side of the story is success can be very rewarding. Making things easier for sales agents should be a priority for any organization dedicated to its sales success or that relies on telesales to maintain and support its business units.

More satisfied clients and more efficient services for telesales (Part One)

It seems pretty obvious, or maybe not?  When you look deeper and find out that many times sales agents don’t even have the minimum requirements to be able to do their jobs effectively.

 

Introducing new support channels for sales agents could be the path to increasing sales, but even more important is access to online information and what’s being said on the web about the product/service  being sold. A customer often knows more about what is being offered than the seller. This happens  with the  easy access of information and opinions from other internet users, and social media  are an asset for the buyer and not the seller. We should be able maximizing this advantage on the selling side. It’s amazing to me how many companies don’t give online access to its sales agents. The seller should have every advantage the buyer has. If  he/she doesn’t have the advantage providing the buyer with all the available information, it becomes much more difficult to develop rapport with the person on the other end of the phone.

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