Debt recovery varies from one debtor to another. Many debt collection contact centers implement different automation solutions to approach each situation. Consequently, interruption of customer journey takes place, by not offering a fluid and omnichannel customer experience through the channels used to contact debtors.
To solve this, it is fundamental to offer tools that enable development of specific and efficient self-service strategies. Collections Virtual Agent not only automates debt collections. It allows so through natural and completely secure interactions. By the debtor´s preferred channel of communication and guaranteeing total satisfaction and excellence in the service provided.
Learn how this innovative tool optimizes debt collection