The digital age has transformed the relationship of businesses with users and customers. They expect immediate response and in their preferred interaction channel. It is even more and more frequent, t…
Contact centers must focus their strategies on the customer and evolve according to their needs. However, traditional PBX platforms are very limited in scalability. Additionally, they are complex in e…
Due to the implementation of the appropriate technology, Atento has improved its customer experience. Hence, offering real and satisfactory omnichannel service in a personalized manner. The company i…
Measuring and improving quality in the contact center is essential to ensure excellent customer service. Replacing manual evaluation with tools that automate processes efficiently and optimize the cus…
In order to achieve the company's objectives, it is essential that the contact center strategy be customer-centric. The contact center is an extremely competitive environment and continuously optimizi…
The adoption of digital transformation allows contact centers to automate their customer service processes through self-service solutions, namely chatbots and virtual assistants. These tools facilitat…
In today's changing environment, it is necessary for companies to implement best practices in their contact center. Strategies aimed at achieving business objectives, expected ROI’s as well as excelle…
Affinion International needed to automate customer attention and offer personalized service The company offers protection and lifestyle products to more than 65,000,000 members worldwide. Due to of a…
In today's competitive environments, companies must implement efficient contact center solutions to improve their customers' experience. Tools to make the most of every customer journey contact point …
Within the business applications of Artificial Intelligence, there is one with biggest potential. The integration of Bots and Virtual Assistants in the Contact Center. These solutions enable you to…
In this webinar we will show you how the use of contact center tools helps optimize debt collections management and increase the ROI of these processes. Getting the most out of your collection manage…
The call center transformation is essential to accompany the growth of any type of business. Taking advantage of the unique capabilities of artificial intelligence to offer unmatched experiences and s…