Within the business applications of Artificial Intelligence, there is one with biggest potential. The integration of Bots and Virtual Assistants in the Contact Center. These solutions enable you to…
In this webinar we will show you how the use of contact center tools helps optimize debt collections management and increase the ROI of these processes. Getting the most out of your collection manage…
The call center transformation is essential to accompany the growth of any type of business. Taking advantage of the unique capabilities of artificial intelligence to offer unmatched experiences and s…
Given the enormous transformation that all types of communications have undergone due to the digital transformation, contact centers evolved from watertight departments within a company to becoming th…
To provide Omni channel customer support and add value to their customer experience, Smart Center needed a state of the art call center software. Allowing them to automate processes and services and e…
Contact centers must evolve at the pace set by digital transformation and the expectations of their customers and users. They demand attention whenever and wherever they choose, mainly on digital chan…
In 2011, Gartner predicted that by 2020 customers would manage 85% of their interactions without the help of a human. This demand for customer service anytime, anywhere and in any way has generated th…
Thanks to the implementation of an omnichannel solution in its contact center, Iemas Financial Services was able to increase the productivity of its sales by up to 50%. The company, that sells financ…
To offer a unique service and meet their customer expectations, companies have to choose the contact center software that best suits their needs. In addition, it is important to see technology as an a…
BPOs should focus on meeting their customer expectations. Consequently, it is essential to consider a contact center transformation based on modernizing its technology platform. Evolving from an outda…
Artificial intelligence at the contact center is still at an incipient stage. Although much remains pending, companies have to be pioneers and take the opportunity to test with this technology. Learni…
Contact centers need to have the latest technological advances and be able to adapt to the changing demands of customers. In order to offer a unique customer service experience and maintain service le…