AI & automation tools in the contact center
BPOs face important challenges that needs solving with AI & automation tools in the contact center. To increase the efficiency in the contact with clients and leads, offering an omnichannel experi…
Improving Contact Centers with technology for BPO
Contact centers must work to overcome the great challenges of the industry and achieve their business goals. In addition to the high demands of its customers. For this, it is crucial to rely on techno…
Outsourcing Solutions: Optimizing BPO Processes
BPOs have routine needs. Hence, they need resolution in order to optimize operations and improve customer experience using outsourcing solutions. This technology, focused on maximizing efficiency o…
Cloud Contact Center: the path to the future
Contact Centers are complex and dynamic environments. Managing workloads, maintaining quality levels and planning resources are just a few of the challenges that must be addressed on a daily basis. …
Solutions Packages: Optimization of BPO Contact Center
BPO Contact Center invest time in routine tasks that require automation to take full advantage of resources. In order to get full advantage of using our technology we have developed three Solutions…
Ebook: benefits of AI in debt collection process
In a debt collection process, contact centers must make quick and right decisions. This in order to optimize customer experience of users and collect the most amount of debt. However, sometimes they l…
Call Center automation software to improve quality of customer attention in debt collections
In order to remain competitive in the current market, debt collections operations must consist of two fundamental pillars. Recovering debt effectively and profitably and ensure excellence in the debto…
Debt Collections Solutions: Demo Collections Virtual Agent
We´ve already seen how to optimize debt collections through contact centers solutions endowed with artificial intelligence. Notably these tools satisfy automation tools of debt recovery intelligently.…
The Future of Debt Collection Management with Artificial Intelligence
Debt collections strategies in contact centers remain complicated and inefficient. Inappropriate management of channels of communications, low optimization of processes and not having a unified vision…
Quality Management Suite: Measure service quality and customer satisfaction
Contact centers need to measure and improve service quality and customer satisfaction. This in order to offer total satisfaction and to be able to optimize business processes constantly. However, you …
Contact Center Outbound Campaigns Case Study: The Direct Travel Team
The Direct Travel Team, British company focused on telemarketing and sales, needed optimization of its contact center outbound campaigns. It had a 100% manual dialing platform. Its telemarketing agent…
How a Predictive Dialer on Debt Collections improves productivity?
Success in debt collections depends on the amount of debtors contacted and debt recovered. Outbound calling is the most used method in contact centers to collect debt. However, doing so manually leads…
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