The arrival of Covid-19 brought with it the need to change our habits in all aspects of professional and personal activity. This also implied the immediate rise of video conferences. Not only for in-c…
Perhaps your operation has had some problems that have led to affect productivity. Inexperienced staff, agents with little knowledge about your products, long waiting times in the interaction with the…
Telemedicine systems in the provision of long-term care require cutting-edge solutions that are natural, attractive, and easy to use. Therefore, for both remote patient monitoring and care coordinatio…
Have you ever wondered how a Workforce Management tool increases the productivity of your remote contact center? Well, this is fundamental for the good performance and performance of the Contact Cente…
One of the most important assets, if not the most important, any given company -restaurant, tech, or contact center- has is its workers. And to not only survive but be at the top it's important for th…
Without a doubt, the integration of video in the contact center has taken on great strength today. The situation of confinement unleashed by the COVID-19 has led to a notable increase in the use of vi…
Consumer behavior is constantly changing. With the advances in technology, consumers have now more ways to purchase the items they want through multiple channels and devices. This constant change m…
Ochsner Health System, Lousiana’s largest private not-for-profit healthcare system, began its virtual care program, CareConnect 360, in 2009. As it grew, Ochsner wanted higher clarity in audio and vis…
We know that one of your biggest concerns when running a contact center is the implementation of technology that does not allow for efficiency in the operational processes and that generates cost over…
Up until very recently, the majority of Contact Centers worked in a traditional, centralized model. Faced with the challenges of continuing to run contact centers in an environment decimated by corona…
It is undeniable that remote working has advantages and for contact center businesses it has become a valuable option for business continuity. However, adopting remote working in a contact center impa…
Today’s health systems are charged with improving outcomes, reducing costs, and improving patient satisfaction — the “Triple Aim.” For this reason, healthcare providers must extend their reach beyond …