Gamification tool for Contact Centers
Motivating agents is one of the main challenges Contact Center companies are facing, more so when working remotely. Agents working from home often lose some interest, because they do are not going in …
Case Study: Integrating secure video communication in Telemedicine
The world of medicine has changed. Doctors and patients are no longer confined to waiting rooms in hospitals and clinics. Today, patients expect to find support and assistance no matter where they are…
Allied technologies to improve the customer experience in the new normal
Technology has become an indispensable element in our current situation. With the so-called "new normality", some companies have chosen to re-adapt their operational processes. Today's consumer is dem…
Social distancing with video conferencing
Since the outbreak of COVID-19, not only has social distancing become a widely accepted practice around work but also it has become a part of everyday life. Social distancing with video conferencing s…
Videoconferencing as a pedagogical resource in Educational Institutions
Video as a tool for education is not only an opportunity (or rather an obligation) because of the situation created by COVID-19. Education is changing faster than ever. Therefore, the implementation o…
Six tips to effectively migrate your Contact Center to the cloud
Migrating to a cloud-based contact center solution is a way to adapt to new situations. Integrating technological advances into your operations process and even accompanying the growth of your busines…
Video Banking: video as the center of the customer experience
Increasingly the financial services industry is embracing omnichannel video banking solutions. This in order to generate a better customer experience, longer, loyal and lasting relationships. Gener…
Case Study: Video Platform Integration for Telehealth
Virtual Healthcare, better known as Telehealth, is becoming a pillar of health. This has allowed the use and integration of video platforms for the execution of this practice. Vidyo Telehealth is a…
4 business opportunities amid the crisis
We find the best business opportunities amid the crisis, even in the worst of them; and only those who manage to tame them will come out unhinged. Discover 4 ways to transform adverse situations into …
Case Study: Get Telework For Contact Center Operators
In light of the situation created by the COVID-19 virus, Admiral Seguros (Insurance company) had to find a solution not only to accommodate their 270 Contact Centre staff but also to maintain business…
Measures in response to the global crisis caused by COVID-19
In Enghouse we follow closely the evolution of the situation caused by the global COVID-19 crisis and, as a result of it, we have adopted all necessary measures for you to be able to continue your act…
Empower your business trough the Voice of the customer in the Contact Center
The Voice of the customer in the Contact Center An intrinsically human act, talking is an incredible skill and yet in modern times. In a world dominated by hashtags, humans can talk endlessly, but it…
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