Debt recovery varies from one debtor to another. Many debt collection contact centers implement different automation solutions to approach each situation. Consequently, interruption of customer journe…
In the debt collection industry, many automated tools for debt recovery are inefficient and do not offer and optimal customer experience. More importantly, they provide basic functionalities not align…
In the current working environments, there is a constant increase in volume of unpaid debts and uncertainty in debt recovery processes. Consequently, there is also a growing need to develop solid stra…
This WhatsApp bot for Contact Center difference is that it totally conversational and offers 100% natural language recognition. Other bots used in social media and digital channels function as a visua…
At the end of 2017, WhatsApp already had more than 1.5 billion monthly active users. It also enabled about 60 billion messages sent daily. An extremely important figure to highlight when one would ask…
Quite certainly many executives at the heart of sales operations within software providers around the world are facing questions regarding this year´s plans for developing solutions that involve artif…
Companies are shifting from an Enterprise Centric strategy towards a Customer Centric one. We are experiencing the age of the customer. Customers decide when and how they want to approach a company a…
Self-sufficiency is mature people pathway it starts on the basics and extends to all areas of their life. In ancient Greece self-sufficiency was known as the proper situation of wise people, those…
Engaged customers are more loyal, they buy more and spend more. This is a fact. So, can we afford not to have defined our "customer commitment center”? Much has been said about customer experien…
The biggest danger to any contact center is the lack of coherent information. As Aberdeen’s report “Customer Engagement Analytics: How to Use Data to Create (and Keep) Happy Customers” (May 2014) in…
Federal regulations such as Sarbanes-Oxley, the Health Insurance Portability and Accountability Act (HIPPA) and the Equal Credit Opportunity Act (ECOA) all have different rules and guidelines that age…
