Workforce Management for the Contact Center
The Workforce Management for the Contact Center is a solution from Enghouse Interactive and U-WFM and gives you a complete and in real time vision of the resources available. Achieving a complete bala…
5 Reasons to Use Enghouse Communications Portal
In the era of digital transformation and customer experience it is said that a company's success is based on customer satisfaction. However, this is not an easy task due to the high. Due to their expe…
All-in-One Solution for Customer Experience
With the digital transformation and the appearance of new communication channels, the contact center has ceased to be a watertight department. Becoming the heart of all omnichannel communications with…
How to align technology with BPO contact center strategy
The lack of optimization of the contact center's BPO processes derives from the lack of optimization in the implementation and configuration of the technology. Moreover, it is frequent that this confi…
How to implement the best debt recovery strategy in the Contact Center
AThe debt recovery strategy in the contact center is often affected by inefficient services. Many companies are not able to translate their business strategy into the tool used to manage processes. …
Contact Center evolution: Technology to improve customer journey
Contact Centers are transforming from traditional call reception operations to customer engagement centers, using technology to improve customer journey. However, many companies continue to focus t…
Smart Center: Omnichannel and Automation to improve BPO processes
Thanks to the omnichannel and automation capabilities of Enghouse´s technology, Smart Center has been able to increase ROI. It has also improved the efficiency of its customer service processes and it…
Chatbots to boost social media in the contact center
Customers are moving their conversations with companies to digital channels, mainly social Media. For this change to become an opportunity, it is necessary to integrate artificial intelligence to opti…
How to create an omnichannel strategy in the Contact Center?
To be able to integrate a really satisfactory and efficient omnichannel strategy in the Contact Center, adding channels to the process is not enough. It is important to overcome the idea that an omni…
Artificial Intelligence to improve ROI in the contact center
The digital age has transformed the relationship of businesses with users and customers. They expect immediate response and in their preferred interaction channel. It is even more and more frequent, t…
Unified contact center software to optimize customer experience
Contact centers must focus their strategies on the customer and evolve according to their needs. However, traditional PBX platforms are very limited in scalability. Additionally, they are complex in e…
Atento: Contact Center Software for BPO to achieve a real omnichannel experience
Due to the implementation of the appropriate technology, Atento has improved its customer experience. Hence, offering real and satisfactory omnichannel service in a personalized manner. The company i…
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